Privacy Policy

A legal disclaimer

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Final Journey Travel Co. (“Final Journey Travel Co.,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information with care, discretion, and appropriate security.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request information, complete an inquiry or intake form, communicate with us, or use our travel planning, coordination, research, and related services.

Because Final Journey Travel Co. provides specialized travel planning and logistical support surrounding end-of-life, bereavement, memorial, and final-resting-place travel, we recognize that the information entrusted to us may be particularly personal or sensitive. We seek to collect only information reasonably necessary to provide the requested services and to handle that information respectfully.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us and the services you request, we may collect the following categories of information.

Information You Provide Directly

This may include:

Name and preferred form of address
Mailing address
Email address
Telephone number
Preferred method of communication
Travel dates and destinations
Departure and arrival locations
Traveler names and traveler information
Passport or other identification information when necessary for travel arrangements
Date of birth or other traveler details when required by a travel provider
Emergency contact information
Airline, hotel, cruise, rental car, or other travel preferences
Loyalty program information
Accessibility or mobility-related travel requirements that you voluntarily provide for purposes of arranging travel
Information about family members, companions, or other travelers
Information about a deceased loved one when necessary to coordinate a final journey
Information concerning a loved one’s intended or possible final resting place
Information relating to memorial, burial, cremation, or interment arrangements when voluntarily provided and reasonably necessary for our services
Information concerning travel permits, documentation, or other logistical requirements
Billing and transaction information
Communications and correspondence between you and Final Journey Travel Co.
Information submitted through website forms, questionnaires, consultation requests, or other communications

Please do not submit Social Security numbers, financial account passwords, or other highly sensitive information through an ordinary website contact form or email unless we specifically request it through an appropriate secure process.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by us or by technology providers operating on our behalf.

This may include:

IP address
Browser type and version
Device type
Operating system
General geographic information derived from an IP address
Pages visited
Referring website or webpage
Date and time of visits
Website interactions and navigation information
Information about how you use and interact with our website

This information may be used for website functionality, security, analytics, troubleshooting, and improving our website and services.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, understand website traffic, remember preferences, improve functionality, and evaluate the effectiveness of our communications and marketing.

Some technologies may be provided by third-party service providers. Those providers may collect information about your interaction with our website in accordance with their own privacy policies.

You may be able to control or restrict cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

2. Information We Receive From Others

In some circumstances, information may be provided to us by someone other than the individual to whom the information relates.

For example, information may be provided by:

A family member or designated representative
A travel companion
A funeral home or funeral service provider
A senior living or assisted living community
A church or other organization assisting a family
A professional referral partner
A travel supplier or booking provider
Another person authorized to assist with the travel arrangements

We may use information received from these sources to provide requested services, communicate with the appropriate parties, coordinate travel logistics, or respond to an inquiry.

We expect individuals who provide information about another person to have appropriate authority or permission to provide that information when such authority or permission is required.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

Respond to inquiries and requests
Provide consultations
Research and plan travel
Develop customized itineraries
Make or coordinate travel reservations
Coordinate flights, hotels, rental vehicles, cruises, ground transportation, and other travel services
Communicate with travel suppliers and service providers on your behalf
Assist with travel documentation and logistical requirements
Coordinate travel involving cremated remains or other final-resting-place arrangements where requested
Coordinate changes, cancellations, disruptions, or emergency travel needs
Communicate with family members, authorized representatives, funeral homes, or other parties as authorized
Process payments and maintain transaction records
Provide customer service and ongoing support
Maintain business and accounting records
Improve our website, services, and customer experience
Analyze website usage and marketing effectiveness
Protect our website, systems, business, clients, and others from fraud, misuse, unauthorized access, or security threats
Comply with applicable laws, regulations, legal processes, and contractual obligations
Establish, exercise, or defend legal rights
Perform other purposes disclosed to you at the time information is collected or otherwise permitted by law

We do not use personal information for purposes materially inconsistent with those described in this Privacy Policy without providing additional notice when required by applicable law.

4. Travel and Service Providers

Final Journey Travel Co. frequently acts as a travel planning and coordination service rather than the ultimate provider of transportation, lodging, cruises, rental vehicles, or other travel products.

To arrange travel requested by you, we may need to provide relevant personal information to third parties such as:

Airlines
Cruise lines
Hotels and resorts
Rental car companies
Transportation providers
Tour operators
Travel insurance providers
Destination management companies
Travel booking systems and consolidators
Government agencies or authorities when documentation or permits are required
Other travel suppliers necessary to fulfill your requested arrangements

These companies may have their own privacy policies and information-handling practices. Once information is provided to a third-party travel supplier for purposes of fulfilling your requested travel arrangements, that supplier's privacy practices may apply.

We encourage you to review the privacy policies of travel suppliers before providing information directly to them.

5. Service Providers and Business Partners

We may use trusted third-party companies and professional service providers to operate our business and website.

These may include providers supporting:

Website hosting
Website forms
Email and communications
Customer relationship management
Scheduling
Accounting and bookkeeping
Payment processing
Travel booking and reservation systems
Document management
Cloud storage
Data security
Website analytics
Marketing and communications
Business administration

We seek to use information only as reasonably necessary for these providers to perform services on our behalf or for other legitimate business purposes.

We do not sell personal information to data brokers.

6. Payment Information

When you purchase services or travel arrangements, payments may be processed by third-party payment providers.

Final Journey Travel Co. generally does not need to retain complete payment card information in its ordinary business records when payment processing is handled by a third-party payment processor.

Payment processors may collect and process payment information under their own privacy policies and terms.

We encourage you not to send credit card numbers or other payment credentials through ordinary email, website contact forms, text messages, or other unsecured communications unless specifically instructed to do so through an approved secure payment process.

7. Information About Deceased Individuals

Final Journey Travel Co. may receive information about deceased individuals when assisting families with travel to accompany cremated remains, attend services, visit a final resting place, or otherwise honor or fulfill the wishes of a loved one.

We may collect and use such information solely as reasonably necessary to provide requested services, coordinate travel and logistics, communicate with authorized individuals, and fulfill legal or contractual obligations.

Information about a deceased individual may also be included in records provided by a funeral home, crematory, cemetery, government authority, travel supplier, or family member.

Although privacy laws may treat information concerning deceased individuals differently from information concerning living individuals, we nevertheless seek to handle such information with discretion and respect.

8. Information About Other Travelers and Family Members

A client may provide information about family members, travel companions, emergency contacts, or other individuals involved in a journey.

If you provide personal information about another individual, you should do so only when you have appropriate authorization or another lawful basis to provide that information.

You are responsible for ensuring that information you provide to us about another person is accurate and that you have the authority to provide it when required.

9. Sensitive Personal Information

Some information provided during bereavement or final-journey planning may be personal or sensitive in nature.

Examples may include information concerning:

A person's death
Family relationships
Travel emergencies
Accessibility requirements
Identification documents
Religious or cultural travel considerations
Memorial or burial arrangements

We use such information only as reasonably necessary to provide requested services, communicate with authorized parties, fulfill travel arrangements, comply with applicable law, or perform other purposes disclosed when the information is collected.

We do not intentionally request sensitive information unless it is reasonably necessary for the services being provided.

10. Sharing Personal Information

We may disclose personal information when reasonably necessary to:

Provide services you request;
Make or manage travel reservations;
Communicate with travel suppliers;
Coordinate with funeral homes, senior living communities, churches, or referral partners when you authorize or request such communication;
Process payments;
Operate our website and business;
Protect against fraud, security threats, or misuse;
Comply with legal obligations;
Respond to subpoenas, court orders, governmental requests, or other lawful processes;
Establish, exercise, or defend legal claims; or
Complete a business transaction such as a merger, acquisition, financing, restructuring, or sale of substantially all business assets.

We do not sell your personal information in exchange for monetary consideration.

11. Marketing Communications

If you voluntarily subscribe to newsletters, updates, or other marketing communications, we may use your contact information to send those communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications when reasonably necessary, such as information concerning an active trip, reservation, consultation, payment, or requested service.

12. Third-Party Websites and Links

Our website may contain links to websites operated by third parties, including travel suppliers, social media platforms, referral partners, or other resources.

We are not responsible for the privacy, security, content, or practices of third-party websites.

Your interaction with a third-party website is governed by that organization's privacy policy and terms of use.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no website, electronic communication, storage system, or transmission over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

The FTC recommends that businesses limit the personal information they collect, retain it only as long as needed, protect information appropriately, and maintain a plan for responding to security incidents. (Federal Trade Commission)

14. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services;
Maintain business and transaction records;
Complete accounting and tax obligations;
Resolve disputes;
Enforce agreements;
Comply with legal obligations;
Protect our legitimate business interests; or
Fulfill another legitimate purpose for which the information was collected.

When information is no longer reasonably necessary for these purposes, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

15. Children's Privacy

Our website and services are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child under 13 has provided personal information to us, please contact us so that we can evaluate the situation and take appropriate action.

Parents and guardians may provide information concerning children who are traveling as part of a family or group when necessary to arrange travel.

16. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights concerning your personal information.

These rights may include, where applicable:

The right to know what personal information we collect and how it is used;
The right to access personal information we maintain about you;
The right to request correction of inaccurate personal information;
The right to request deletion of certain personal information;
The right to obtain a copy of certain personal information in a portable format;
The right to opt out of certain forms of targeted advertising or profiling;
The right to opt out of the sale of personal information, where applicable; and
The right to appeal certain decisions concerning a privacy request.

Not every right applies in every circumstance, and certain information may be exempt from deletion or other requests when retention is necessary to comply with legal, contractual, accounting, security, or other obligations.

We will not discriminate against you for exercising a privacy right provided by applicable law.

17. Colorado Privacy Rights

Final Journey Travel Co. is based in Colorado, and Colorado residents may have additional rights under the Colorado Privacy Act and other applicable Colorado law.

Depending on whether the law applies to Final Journey Travel Co. and to a particular processing activity, Colorado residents may have rights concerning access, correction, deletion, data portability, and certain opt-out rights.

Colorado law may also provide rights concerning certain forms of targeted advertising, sale of personal data, and profiling.

Colorado residents who wish to exercise an applicable privacy right may contact us using the information provided in the Contact Us section below.

Colorado's privacy framework requires privacy notices to provide consumers with a meaningful understanding of how personal data is processed and information necessary to exercise applicable rights. (Colorado Attorney General)

18. Exercising Your Privacy Rights

To submit a privacy request, please contact us using the information below.

When necessary to protect personal information, we may take reasonable steps to verify your identity before completing a request.

If you are submitting a request on behalf of another individual, we may require reasonable documentation demonstrating your authority to act on that person's behalf.

We may deny or limit a request when permitted or required by applicable law.

If applicable law provides a right to appeal our decision regarding your privacy request, you may contact us using the same contact information and identify your request as a Privacy Rights Appeal.

19. Notice Concerning Referral Partners

Final Journey Travel Co. may receive referrals from funeral homes, senior living communities, churches, travel professionals, organizations, or other professional partners.

A referral does not automatically authorize us to disclose a client's information to the referring organization.

Unless otherwise authorized or required by law, we will limit communications with referral partners to information reasonably necessary to respond to or fulfill the client's request.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If we make a material change to how we collect, use, or disclose personal information, we may provide additional notice when required by applicable law.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Final Journey Travel Co.
Privacy Inquiries
Email: Support@finaljourneytravelco.com
Phone: (720) 451-9306

Please include “Privacy Request” in the subject line of an email concerning a privacy-rights request.

22. Important Limitation

This Privacy Policy describes Final Journey Travel Co.'s general privacy practices for its website and business operations. It does not create contractual rights beyond those required by applicable law and does not replace the terms, conditions, privacy policies, or security practices of third-party travel suppliers, booking platforms, payment processors, or other service providers.

Where a third party independently collects or processes your information, that party's privacy policy and terms may also apply.

Last Updated: August 21, 2026